Refund policy.

1. General Policy — All Sales Final on Digital Products

All purchases of digital products through Discrimination Navigator™ — including the charge wizard access, à la carte kits, sample charges, the sample charges library, bundles, deadline alert service, and any other downloadable or electronically delivered content — are final sale. We do not offer refunds on digital products that have been delivered or to which access has been granted.

This policy exists because digital products cannot be “returned” in the traditional sense. Once a document, kit, or template has been delivered to your email or accessed within the app, we have no way to retrieve it.

2. Exceptions — When We Will Issue a Refund

We will issue a full refund in the following circumstances:

2.1 Non-Delivery

If you completed a purchase and did not receive your product within 24 hours due to a technical error on our end, you are entitled to a full refund or re-delivery at your option. Contact us at contact@discriminationnavigator.com with your order details.

2.2 Duplicate Charges

If you were charged more than once for the same product due to a technical error, we will refund all duplicate charges promptly upon verification.

2.3 Technical Failure

If a technical failure on our platform prevents you from accessing or using a product you purchased, and we are unable to resolve the issue within 5 business days, you are entitled to a full refund.

3. Attorney Directory Subscriptions

Attorney Directory listings are recurring monthly subscriptions. You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not issue prorated refunds for partial months. No refunds will be issued for subscription periods that have already been billed and served.

4. Deadline Alert Service

The Deadline Alert Service is a one-time purchase. If your deadline has already passed at the time of purchase, or if your deadline is fewer than 45 days away and you purchased the one-time alert, we will issue a full refund because the service cannot be delivered as described. Contact us immediately if this applies to your situation.

5. How to Request a Refund

To request a refund under one of the eligible exceptions above:

• Email us at contact@discriminationnavigator.com
• Include your name, the email address associated with your account, the product purchased, the date of purchase, and a brief description of the issue
• We will respond within 3 business days
• Approved refunds will be issued to your original payment method within 5–10 business days depending on your financial institution

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or credit card company. Most issues can be resolved quickly and directly. Unauthorized chargebacks may result in account termination and may be disputed.

7. Contact

Refund requests and billing questions: contact@discriminationnavigator.com