Refund policy.
Effective August 2026· Discrimination Navigator · discriminationnavigator.com
Please read this before you buy. Our products are digital and are delivered immediately, so our refund policy is limited. We would rather you know exactly what to expect.
1. Digital products are final sale
Purchases of digital products, including access to the charge wizard, the kits, the sample charges, the Library Pass, and bundles, are final. We do not refund digital products that have been delivered or to which access has been granted.
This is because a digital product cannot be returned. Once a document, kit, or template has been delivered or accessed, we have no way to retrieve it.
2.1 Non-delivery
If you completed a purchase and did not receive your product within 24 hours because of a technical error on our end, you are entitled to a full refund or re-delivery, whichever you prefer. Contact contact@discriminationnavigator.com with your order details.
2.2 Duplicate charges
If you were charged more than once for the same product because of a technical error, we will refund the duplicates promptly once verified.
2.3 Technical failure
If a technical failure on our platform prevents you from accessing or using a product you bought, and we cannot resolve it within 5 business days, you are entitled to a full refund.
3. The Library Pass monthly subscription
The monthly Library Pass renews automatically until you cancel. You may cancel at any time, and cancellation takes effect at the end of the current billing period, so you keep access for the period you have already paid for. We do not issue prorated refunds for partial months, and we do not refund periods that have already been billed and served.
The lifetime Library Pass is a one-time purchase and is subject to Section 1.
4. How to request a refund
Email contact@discriminationnavigator.com with your name, the email address on your account, the product, the date of purchase, and a short description of the issue. We will respond within 3 business days. Approved refunds are issued to your original payment method, usually within 5 to 10 business days depending on your bank.
5. Chargebacks
Please contact us before starting a chargeback with your bank or card company. Most issues are resolved quickly and directly. Unauthorized chargebacks may result in account termination and may be disputed.
6. Contact
Refund requests and billing questions: contact@discriminationnavigator.com.